WebSafety Frequently Asked Questions

Helping you find answers on your own

General

What are the differences between the Android and iOS versions of WebSafety?

Monitoring of Text messages and Web Browsing history can only occur from a child’s Android device. These features are not supported for children using iOS devices.  All other features including location, geo-fencing, app installation history, and screen time blocking are supported on both Android and iOS devices.

What versions of Android and iOS are supported by WebSafety?

WebSafety is committed to supporting all of the latest releases from Apple and Google.  In order to ensure that we can support the most recent technological advances, some older versions of hardware will not be supported by WebSafety.  WebSafety requires iOS 10.3 or later and is compatible with iPhone, iPad, and iPod Touch.  On Android devices, WebSafety requires Android version 6 (Marshmallow) or later.

Does WebSafety work on Android and iOS tablets or just phones?

WebSafety supports tablets as well as phones.  The user interface for parents is not customized to utilize the larger screens of the tablet, so you can download the same version of the WebSafety app for your phones and tablets.  Tablets are important devices to monitor, so download WebSafety and add it as a separate “child” to your account.

Are there age restrictions for mobile phones and social media accounts?

There are no age restrictions by companies to issue a mobile device to children, however there are age restrictions for common apps such as Facebook, Instagram, and Google/YouTube.  The most common age requirement is 13 years, with the exceptions of Spain and South Korea (14 years).  You can easily find this information by searching the Internet for “age requirement for Facebook”, as an example.

Setup

How do I connect to Facebook?

During the setup process on the child’s device, you will be prompted to link social media accounts.  WebSafety will automatically connect you to Facebook’s official login screen to enter your child’s e-mail address and Facebook password.  WebSafety establishes the connection with Facebook in order to display posted photos, comments, and likes in the parent app.  The Facebook link is optional, meaning it can be skipped during setup and revisited at a later time.  The Facebook setup process is the same on both the Android and iOS versions of WebSafety.

How do I connect to Instagram?

During the setup process on the child’s device, you will be prompted to link social media accounts.  WebSafety will automatically connect you to Instagram’s official login screen to enter your child’s Instagram username and password.  WebSafety establishes the connection with Instagram in order to display posted photos, comments, and likes in the parent app.  The Instagram link is optional, meaning it can be skipped during setup and revisited at a later time.  The Instagram setup process is the same on both the Android and iOS versions of WebSafety.

Payment

How do I pay?

WebSafety has a 7-day free trial, after which you will be billed through either the iTunes App Store or the Google Play Store.  When starting your free trial, you will select your preferred billing option between our monthly ($5.99/mo.) or our annual ($59.99/yr.) plan.  A payment method will need to be associated with your app store account in order to begin the free trial.  The corresponding app store is responsible for collecting payment and providing a receipt via e-mail.

How do I cancel my subscription?

If at any point you decide WebSafety is no longer needed, you can cancel your subscription through the app store.  Canceling your subscription will take effect at the end of the current billing period.  Your subscription will remain active through the end of the billing period you selected.

Android

Open the Google Play app and click on the Subscriptions option.  Find your WebSafety subscription and click Manage.  Within there, you can update your payment method or cancel the subscription.

iOS

Open the Settings app and click on the iTunes Store & App Store option.  Tap Apple ID and then select View Apple ID from the menu.  Tap Subscription, tap Manage and then select WebSafety. From here you can turn off the auto renewal option.

How do I change to an annual plan?

You can change from a monthly to an annual plan through the My Account feature.  Click on the Subscription option and then the Change Your Plan button.  Your plan change will take effect at the end of the current billing period.  For example, your monthly plan is set to expire on February 1st and you change your plan on January 15th.  You would have already been charged $5.99 by the app store on January 1st.  Your next charge will be on February 1st and it will be for the annual amount of $59.99.

Social Photos

What social media platforms does WebSafety support?

WebSafety currently supports Facebook and Instagram, the two most popular social media platforms for children.  Our support is through standard methods of data sharing provided directly by those companies.  We are often asked if we support Snapchat.  We wish we did, but they have a closed network and do not provide data sharing capabilities with other app providers like us.

Does WebSafety support videos from social media?

At this time, WebSafety only supports postings that contain photos, not videos.  We do have video support on our product roadmap for upcoming releases.  Another type of video popularized through Snapchat and Instagram are stories.  Stories are sequential videos that disappear after a certain period of time.  Video stories are not shared from Facebook or Instagram, otherwise we would put that on our product roadmap also.

Does WebSafety support direct messages on social media?

WebSafety will continue to monitor the availability of data for the top social media platforms.  At this time, Instagram does not provide access to direct messages between users via their Application Programming Interface (API).  

Troubleshooting

When should activity appear?

It takes up to 30 minutes to start seeing some of your first updates.  There are several mechanisms used to gather different types of data and they have diferent timings for updates.  The first updates that you should see will be location information (Maps) and app installation information (Apps).  Social Photos may take about one hour before seeing updates.  Text messages and web browsing history should appear within the first hour of installation on Android.

My child’s iPhone keeps returning to lock screen

This usually indicates that the curfew feature is set on.  Check the curfew for that child and turn off the curfew for the day or delete the associated time block.  This behavior only occurs on iOS devices.  On Android devices, a custom screen will indicate to the child that the device has been locked.

My child’s iPhone isn’t locking during curfew

There are two steps to effectively setting a curfew.  First, a block of time must be scheduled for the corresponding day of the week.  In addition, there is a toggle switch at the top of each page in the Curfew feature.  Make sure the toggle is set on and displays green.

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